At Compare Your Rates (“we”, “us”, “our”), we are committed to protecting the privacy of individuals and ensuring that personal information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all other relevant legislation, including the Spam Act 2003 (Cth), the Do Not Call Register Act 2006, and, where applicable, the Victorian Energy Upgrades (VEU) program requirements.

We collect personal information in the course of providing our services. This may occur when you request a quote or comparison through our website, communicate with us by telephone, email, SMS or online form, subscribe to receive communications from us, or interact with our website or digital platforms, including through the use of cookies and analytics. The personal information collected may include your name, contact details, residential address, date of birth, energy usage information (where relevant for eligibility assessments under the VEU), financial or credit-related details provided in the course of an enquiry, and technical information such as device data, browser details, and IP address.

We use this information for the purpose of delivering comparisons, quotes, and offers from participating suppliers, verifying eligibility for government schemes, connecting you with financial, insurance, or energy service providers, responding to enquiries or complaints, sending service or marketing communications (subject to your right to opt out), and otherwise complying with our legal, regulatory, and record-keeping obligations.

We may disclose your personal information to third parties, including but not limited to energy retailers, solar providers, financial and insurance partners, program partners under the VEU or other government schemes, third-party service providers engaged by us to perform functions such as IT support, data hosting or marketing assistance, and regulatory or enforcement bodies where disclosure is required or authorised by law.

From time to time, we may send you marketing communications regarding products or services which we reasonably consider may be of interest to you. You may opt out of receiving such communications at any time by using the unsubscribe facility provided in the communication or by contacting us directly at hello@comparisonconnect.com.

We implement reasonable security safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored on secure servers, principally within Australia. We retain personal information only for so long as is necessary to fulfil the purposes for which it was collected or to comply with our legal, regulatory, or record-keeping obligations.

Our website makes use of cookies and similar technologies to support functionality, analyse website usage, and deliver targeted advertising. You may configure your browser to refuse cookies; however, this may impact your ability to access certain website features.

You have the right to access the personal information we hold about you and to request that it be corrected if inaccurate, incomplete or out of date. Such requests must be made in writing to hello@comparisonconnect.com.

If you consider that we have not complied with our obligations under privacy law, you may contact us at hello@comparisonconnect.com. We will investigate your concerns and provide you with a response within a reasonable period. If you remain dissatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

We may amend this Privacy Policy from time to time. Any updated version will be published on our website. Continued use of our services following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.